Where is the hotel located?
In Victoria/Pimlico/Westminster Area which is in zone 1 in the heart of London. This makes it perfect whether you are here for pleasure or business. Please see our Location.
Which is the closest Underground Station?
Pimlico is about 5 minutes walk and Victoria 10 minutes walk away. Again, please see our Location.
What star rating is the hotel?
We are a 4 Star hotel.
What time is check-in and check-out?
Check-in is from 15:00 (you may arrive earlier and we will store your luggage for you, if a room is not available).
Check-out is at 10.30 (we can store your luggage until 21:00 if you wish to continue sightseeing on your check-out day).
Can I check in before 15:00?
Subject to availability, yes you may, however additional fees will apply for day use of the room. Please also note that there may be noise before 15:00 as housekeeping will be servicing the rooms.
Can I check in after 22:00?
Yes, but please let us know about your late arrival by email in advance.
Can I check out after 10:30 i.e. can I have a late check-out?
Subject to availability, late check-out may be available until 12:00. Extra fees apply. Please enquire at reception.
What time is breakfast served?
We offer complimentary home-made pastries, viennoiserie, Italian coffee (Latte, Cappuccino, Espresso, Flat White etc.) and Premium Teas (Early Grey, Herbal, Green etc) for takeaway. You may collect these in the lounge.
For those looking for other breakfast options there are multiple cafes and restaurants within a 5 minute walk. Please check your in-room guide for exclusive discounts.
Can you book Sightseeing Tours and Theatre Tickets?
Yes, please enquire at the reception desk on arrival where you can also buy bus tour tickets.
Can I access the internet?
Yes complimentary high speed wifi is provided for you to enjoy from your room or our lounge.
Where is the closest Internet Café?
‘Pimlico Village’ on the corner of Belgrave Road/Lupus Street, about 5 minutes walk from the hotel.
Do you provide laundry facilities?
Yes we provide a laundry service with a same day turnaround for certain items – please kindly see your in-room guide or enquire at reception for further details.
Do you have an adaptor?
You can buy European to UK adaptors at reception.
For US guests you will need to buy a transformer from a local store, Robert Dyas.
You have a 120v shaver point in the bathroom.
Is there air conditioning in the rooms?
Yes, we have best in class Air Conditioning in all rooms and common areas provided by Daikin (the world leader in AC systems). You can adjust the temperature in room to find the perfect temperature to maximise your comfort. Our systems also provide advanced air filtration also for your comfort.
Is there are lift/elevator?
Unfortunately since our buildings are nearly 200 years old they are strictly protected, so we are unable to install a lift (even though we would absolutely love to!). Please let us know in advance if you would like a room on a lower floor. We will also do our utmost to help you with all reasonable luggage. If you have particularly heavy luggage, please also let us know in advance.
Can I leave my luggage at the hotel?
Yes you certainly may, although this is subject to availability and additional fees may apply. We do this to save you the hassle and cost of going to Victoria station where it will be significantly more expensive.